FAQs
Ashland’s #1 Automotive Repair Shop
There is a myth that older cars are cheaper and easier to fix. While diagnosis on the older cars may be easier, the repair process on older, high-mileage vehicles is far more difficult compared to the newer and lower-mileage counterparts. Often, a faulty part on a car is buried by other components. Time and time again, a tech will begin a repair on an older car by removing these components to gain access to the faulty part. More often than not, several components will break under stress of removal, especially since many are made of plastic or low grade metal. Furthermore, there are also many rusted nuts and bolts with which to deal on old cars. And, worse yet, there exists the nightmares of past repairs which were not done properly. No matter what the case, the result is a phone call to the customer explaining the repair did not go as planned, will not be done at the expected time, and will most certainly cost more than originally estimated.
I would encourage any car owner to choose a shop that feels “right" and one that employs ASE certified technicians, with at least one current Master Certified Technician on staff. ASE (Automotive Service Excellence) is an independent, non-profit organization that works to improve the quality of vehicle repair and service by testing and certifying automotive professionals. An ASE certified shop will offer a nationwide warranty on their parts and services, scrutinize their parts and vendors, employ professionals up-front to communicate with customers regarding their vehicle’s needs, and they’ll provide their employees with the continual training and education required by this continually changing field.
Fixing cars is hard. There’s no other way to say it. It’s a downright difficult job. Be prepared to pay for testing required to determine what is wrong with the vehicle, as this is the technician’s most challenging task. We often find ourselves telling customers, “Fixing the problem is the easy part, it’s discovering the problem that’s so difficult!” Services vary from shop to shop, but professional shops tend to have very similar procedures and standards to which they adhere.
The automobile technician of today’s world is changing quickly. Not only must the tech be able to use their body to perform repairs to the machine, but they must use their experience and education to see into the mind of a computerized machine which is increasingly autonomous. We look for technicians who possess a college education in automotive technology. They will be required to be master certified once properly trained. In an experienced technician I look for professionalism demonstrated through a willingness to continue their education, as proven by their completion of certification, training seminars and memberships of trade organizations. Look for a mechanic certified by ASE – National Institute for Automotive Service Excellence.
Check Engine Light? What is that stupid thing anyway? Only problems resulting in greater-than-allowable emissions (pollution) output can trigger this light. Cars built after 1995 utilize highly sophisticated computerized engine management systems, which greatly reduce tailpipe emissions.
The timing belt keeps the air intake and exhaust valves in “time” or synch with the pistons. This syncopation enables the engine to pump air and fuel mixtures as it’s designed to do.
Did your grandpa always tell you to never let the fuel tank go below 1/4 full? Well, maybe he was right. These days, most cars have the fuel pump in the fuel tank. Some of us theorize the fuel pump is cooled by the fuel, thus building excess heat when the fuel level is low. This, in turn, could cause the fuel pump to fail sooner than normal.
Before you buy, we recommend you pay your trusted shop to perform a thorough safety inspection, including a test drive, and check for any potential problems. $100-$250 for an inspection goes a long way in prevention and can give you a bargaining point when deciding what price you would like to pay.
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Customer
Feedback
"I was on a business trip from Idaho and my check engine light came on!! I got my jeep into them Monday at 5:00 and they had it fixed for me by 2 on Wednesday. Super responsive and got me back on the road so quickly. I’m so grateful to these guys! They totally helped me out so far away from home!"
Bonnie
Google Review
"Easily the most professional automotive repair shop I've ever dealt with. They performed a thorough courtesy inspection while I waited and explained the results with zero upsell. Very impressive."
Shayne
Google Review
"Was in Ashland, from Klamath Falls for a doc appt when my car suddenly started acting up, surging, no power, and certainly not going to get me back to KF! Had it towed to Ashland Automotive shortly before they closed for the day. Next day they had the problem figured out and it was ready for me to pickup the following day. The service was excellent, the repair was excellent and was considerably less expensive than I was expecting. Thanks for an outstanding and quick job."
Kurt
Google Review
"Such a great team. We made an appointment, but failed to share our time limitations due to other appointments. When we arrived to drop the car off it became clear that there was a problem - well not a problem for long. The team worked together to get us in and out and still meet our other obligations. We learned our lesson and will be more careful when we schedule next time, but we really appreciate the team's help on this one! THANKS!"
Kathy
Google Review
"Awesome repair and service! My truck overheated on the mountain while hauling a horse. Dylan and Wyatt went over and above. Dylan helped me find a ranch to keep my horse until my truck was repaired. They did great work on my truck and made my repair a priority so I could get back on the road. I highly recommend Ashland Automotive!"
Joan
Google Review
"Awesome place. So nice and helpful and definitely went out of THEIR way to accommodate us. We are from Texas and had already gone to 3 different shops before and they are the ones who came to the rescue. Definitely go here for any and all automotive problems. So honest and reliable. Thank you so much."
Danielle
Google Review
"Friendly and helpful staff who are always in contact. They got my car fixed quickly, and they operate a complimentary shuttle service that got me to work while they had my car. Great people!"
Collin
Google Review
“My car broke down and my car part was ordered, my car was fixed, and it was back on the road within 4 hours. The staff were very helpful and friendly. Definitely would recommend.”
Josh
Google Review
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